MYSTERY SHOPPING
MYSTERY SHOPPING
To measure customer satisfaction, our “mystery shoppers” will do their in-store analysis based on your exact instructions. If you need detailed information on “What is mystery shopping” and how it can benefit your business, we can help you for sure.
Here is an outline of what you can expect from our mystery shopping services:
- Evaluation of entire shopping and customer service as a whole.
- Check how well employees know about their products.
- In general, look at how your stores are set up through mystery shopping.
- Feedback from customers on how your employees treat them
- We’ll help your workers understand and follow the company’s mission.
A MONITORING TOOL
- Quality & service checks
- Promotions checks
- Industry checks
- Monitoring of the brand strategy implementation by sales force
- Monitoring of purchasing comfort
- Mystery calling (own branch network, partners, franchisees, reseller, competitor)
- Mystery e-shopping: leads, online mystery shopping
- Register checks
- After-sales service monitoring
- Sales-force: price negotiation
